Dubai's Roads and Transport Authority (RTA) has launched 32 smart kiosks with advanced features and modern designs in 21 locations, including RTA’s main building, customer happiness centres, main service provider centres and at several places across Dubai. The newly launched kiosks are easy to use and provide services around the clock to all, including people of determination.
The smart kiosks are a successful example of the RTA's use of the latest technologies to enhance customer experience and are in line with the directives of the Dubai government.
Using these kiosks, Dubai residents can avail services related to vehicle licensing, drivers, parking, nol, and revenue management services (licensing, sales invoice, etc). The new kiosks also provide various payment options for users, including cash, credit card, and payment via NFC technology on smartphones.
These automated kiosks are characterized by intelligent performance monitoring feature to monitor the performance of the systems that contribute to providing effective and high-quality services to customers around the clock. The smart kiosks were launched in 2021, and since then, it has witnessed significant demand and success in serving the community and increasing customer happiness.
Besides this, RTA has also managed to increase the number of kiosks and their locations to serve a larger segment of customers, as 8 new kiosks were added in 6 locations and 24 other kiosks were upgraded.