Adnoc has announced it is waiving off Dhs 10 fee for having the car fuelled by the petrol pump attendants. The decision will be rolled out at all pumps across the capital Abu Dhabi from Sunday, 3 November.
According to the press statement issued by Adnoc, the decision to waive off the Dhs 10 fee and introduce ‘free assisted fuelling’ has been taken after feedback from customers.
Last year in June, Adnoc had introduced the premium service, where motorists were required to pay an additional Dhs 10 if a pump attendant pumped fuel in their car, and those who could pump the fuel themselves did not have to pay any additional charge.
In a statement issued on Thursday, Adnoc Distribution's acting CEO Saeed Mubarak Al Rashdi says, "Our recent marketing campaign offering free assisted fuelling has proven to be a success, both in terms of generating an increase in retail fuel volumes in the third quarter of 2019 for the first time since our IPO, and in better understanding our customers’ requirements. This, in conjunction with feedback from extensive customer engagement, has resulted in the decision of the Board of Directors to approve offering free assisted fuelling to all our customers, which we will implement beginning this Sunday, November 3."