The Crown Prince of Dubai His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum inaugurated the Dubai Electricity and Water Authority (DEWA)’s Future Centre for Customer Happiness at Ibn Battuta Mall.
The centre uses artificial intelligence (AI) and robots to provide smart services which will enhance delivery and enable customers to save time and effort.
“The centre relies on the latest technologies to achieve customers' satisfaction and exceed their expectations. The services have smart self-service booths to help customers complete their transactions with ease. These include Rammas, the virtual employee that uses artificial intelligence (AI) to answer queries, the Tayseer smart bill payment platform, live chat and the Future Services section to get design and develop DEWA’s future services, in line with the highest international standards” commented Saeed Mohammed Al Tayer, Managing Director and Chief Executive Officer of Dubai Electricity and Water Authority (DEWA).
DEWA is currently working on closing two centres at Discovery Gardens and Jebel Ali Free Zone, which are located near the Future Centre for Customer Happiness, at Ibn Battuta Mall, and converting them to smart service centres.