Dubai Police's Command-and-Control Centre handled more than 1.46 million calls during Q4 of 2025, maintaining one of the fastest emergency response times globally.
His Excellency Major General Hareb Al Shamsi, Deputy Commander-in-Chief for Criminal Sector Affairs, reviewed the operational readiness of the General Department of Operations, focusing on preparedness for emergencies, disasters, and rainy weather conditions. The review also highlighted efficient patrol deployment, rapid handling of emergency reports, and continuous efforts to safeguard key locations and public property.
Data revealed that emergency calls were answered with a 99.5% response rate within 10 seconds or less, a significant improvement from 91.1% in the same period in 2024.
The General Department of Operations also achieved a 99.54% security coverage rate across its areas of responsibility during the fourth quarter of 2025, compared to 98.01% in the same period the previous year.
These developments support informed decision-making through real time data and intelligent performance indicators, reinforcing Dubai’s reputation as one of the safest cities in the world.