The Dubai Health Authority (DHA) has announced a new platform to simplify and digitise bereavement-related services and procedures. The ‘Jabr’ system is an innovative framework that significantly eases the completion of necessary formalities. According to the new system, families no longer need to visit multiple entities to complete death-related formalities.
All procedures and transactions are now handled by a dedicated Government Service Officer assigned to each case, who completes the processes on behalf of the family through full coordination with all relevant entities, reducing the burden of interacting with multiple entities during such sensitive times.
A unified digital platform supports the new system, which automatically notifies all relevant entities as soon as a death is registered, enabling them to take the necessary actions immediately. This allows services to be prepared and delivered proactively.
At the same time, procedures for transporting the deceased and repatriating them abroad, should the family wish, have been expedited. The time required to complete burial and condolence services has also been significantly reduced to ensure a faster, smoother response.
"The 'Jabr' system for facilitating bereavement-related services reflects the Dubai Government's profound commitment to placing people at the forefront of its priorities,” said Dr Alawi AlSheikh-Ali, Director-General of DHA.
“This commitment is demonstrated through a focus on the psychological and social dimensions of loss, ensuring that bereaved families receive the care, attention, and practical support they genuinely need."
The new platform also enables the proactive issuance of the death certificate and its automatic circulation to all relevant entities, ensuring it is not requested again by any party. As a result, all services can be delivered swiftly and seamlessly through the dedicated Government Service Officer, who also completes all other procedures and provides the necessary support and social care for the family before and after the condolence period.
Key Features Of The Jabr System
A Dedicated Government Service Officer: Each family is allotted a Government Services Officer who proactively communicates with families to complete all services and procedures related to handling the deceased, including burial, repatriation, or other needs.
Condolence Tents: More than 70 locations equipped for condolence tents have been designated in coordination with the Islamic Affairs and Charitable Activities Department to ensure tents can be installed promptly at the location selected by the family.
Psychological Support: The Knowledge and Human Development Authority, in full coordination with the Dubai Academic Health Corporation, has trained 230 school counsellors to support students who experience the loss of a family member.
Full Digital Integration: All government entities receive instant notifications through one smart system. A unified payment point reduces the number of transactions required for any fees.
Automatic Inheritance: Dubai Courts will prepare an estate file as soon as the death certificate is issued and transmitted through the system. Assets are inventoried proactively by relevant authorities to enable heirs to proceed smoothly with inheritance documentation, including the Sharia-based heirship certificate, after which heirs can decide how to manage the estate with ease.
Development of Facilities and Funeral Services: The Islamic Affairs and Charitable Activities Department has developed a qualification programme for volunteers to wash and shroud the deceased, through which more than 130 volunteers have been trained.