His Excellency Saeed Mohammed Al Tayer, MD and CEO of Dubai Electricity and Water Authority (DEWA) has officially launched DEWA’s future customer happiness centre at its new location in the Persia Court of Ibn Battuta Mall, Jebel Ali Village. This advanced centre features cutting-edge digital services and facilities powered by Artificial Intelligence (AI) and modern technologies.
The centre includes video chat screens for customers to interact with DEWA staff and access information about DEWA’s digital offerings. Private cabins are available to ensure customer privacy during video interactions. The centre also showcases DEWA’s AI-supported virtual assistant, 'Rammas', along with bill payment options via cash deposit machine and Etisalat payment machines.
Additionally, the centre features DEWA’s smart app on televisions and various communication channels, including Hayak for text and video chats, Ash’ir for live video chats with sign language support for the hearing impaired, and a technical discussion service for water-related inquiries. The centre is also a platform for customer complaints, suggestions, and feedback and offers a customer happiness lounge with premium hospitality services to engage customers in the development of DEWA’s services.
The future customer happiness centre adheres to the Dubai Universal Design Code, ensuring that all services, facilities, and information are accessible to People of Determination on an equal basis. The centre follows the mall’s hours which are Sunday to Thursday, 10am to 10pm and Friday to Sunday, 10am to midnight.