Dubai Health, in collaboration with the Community Development Authority, and the Dubai Health Authority, has launched a new wellbeing service. The ‘Itma’en’ service, which means ‘rest assured’, makes mental health support freely accessible to citizens, residents, and visitors.
The service offers confidential mental wellbeing guidance through a dedicated hotline, 800506, providing a safe and welcoming space for individuals to consult experts and seek reassurance whenever they need it. A team of specialists is available to listen, provide professional guidance, and help foster greater awareness and understanding of mental wellbeing across the community.
The 'Itma’en' service targets all age groups and is provided free of charge in Arabic and English, operating daily from 9am to midnight. Callers can speak directly with specialised counsellors to receive guidance and reassurance, while cases requiring medical follow-up are referred to the appropriate specialised teams for evaluation and further care.
The initiative supports the objectives of Dubai Social Agenda 33, which aims to strengthen a comprehensive social framework that provides protection, care, and empowerment for all members of society.
Her Excellency Hessa bint Essa Buhumaid, Director General of Community Development Authority (CDA) in Dubai said, "Promoting mental wellness of individuals and families is a fundamental priority within Dubai’s social development framework, given its direct impact on community wellbeing and quality of life. Through this hotline, delivered in collaboration with our partners in the health sector, we aim to provide a safe space for every member of society to express their feelings and receive the professional support they need, strengthening social cohesion and fostering a culture of seeking help when needed.”