If you don’t come from a part of the world, where refuelling your tank is just a regular thing to do; its better you do a quick online check on how to refuel your tank. Why?
ADNOC Petrol Station Operator has announced that if customers want an attendant to refuel the tank, they will have to pay or do it themselves from this month.
From mid-April, there will be premium lanes for those paying for an attendant's services and a separate self-service lane at 40 Abu Dhabi petrol stations.
There will be no premium charge initially while customers get used to the new self-service system. They are also equipping the self-service lanes with safety features such as glove and touch-pads.
ADNOC said it was still determining the exact rate and would announce it in the coming weeks but the elderly and those with a disability would be exempt.
ADNOC said the shift marked a “a major step-change” to its service and it would be increasing staff levels and training at stations with the new options and launch a campaign to educate the public.
“Delivering more choice, service and convenience to customers is at the heart of ADNOC Distribution’s transformation into a more performance driven and customer-centric company,” said ADNOC Distribution acting CEO Saeed Al Rashdi.
“With premium and self-serve options at service stations and, over time, a delivery option called MyStation, our fuel customers in the UAE will soon have more choice than ever before.”
ADNOC said it was still determining the exact rate and would announce it in the coming weeks but the elderly and those with a disability would be exempt.