Dubai International Airport (DXB) has taken a major step towards inclusive travel with the installation of more than 520 Hearing Loops across its three terminals. This marks the world’s largest deployment of the technology, designed to support passengers with hearing loss, including those using hearing aids or cochlear implants.
The systems have been integrated into key areas such as check-in counters, immigration desks, boarding gates, and information desks. Users can connect effortlessly by switching their device to the ‘T’ (telecoil) setting, requiring no extra equipment.
Majed Al Joker, Chief Operating Officer at Dubai Airports, said, “At Dubai Airports, we are committed to ensuring that every guest, regardless of ability, can navigate our terminals with ease, dignity, and confidence".
The project was completed in collaboration with Emirates, flydubai, Dubai Police, GDRFA, Dubai Customs, dnata, Dubai Corporation for Ambulance Services, Dubai Taxi Company, and Dubai Duty Free.
Aligned with Dubai’s Universal Design Code, the rollout was delivered with minimal operational disruption, supported by staff training to ensure smooth assistance for guests of determination.
With hearing loss affecting over 1.5 billion people globally, DXB’s initiative sets a new global benchmark for accessibility in aviation.