His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of Dubai Executive Council, has announced the results for the average index happiness of customers and employees across Dubai Government.
The results show that overall employee happiness was 89% while customer happiness with the services was 84%.
Dubai Police was ranked in first place with customer happiness at 91.6%, Roads and Transport Authority ranked second with 90.1% and Dubai Health Authority ranking third at 88.5%.
His Highness Sheikh Hamdan said, "Happiness is a core value for us as it is an integral part of the vision of His Highness Sheikh Mohammed bin Rashid. To ensure this vision is translated into reality, we decided in September 2019 that the results of the Government of Dubai Customer Happiness, Mystery Shopper and Employee Happiness Index surveys will be released annually on 18 January. I would like to congratulate the top three ranked entities in the Customer Happiness Index which include Dubai Police, Dubai’s Roads and Transport Authority (RTA) and the Dubai Health Authority (DHA). We also congratulate the winners of the Employee Happiness Index surveys including Dubai Statistics Centre, Dubai Police and Dubai Public Prosecution."
His Highness Sheikh Hamdan also added, "Despite the challenges posed by the COVID-19 pandemic, Dubai Government exceeded expectations in the Customer Happiness survey with an average customer happiness rating of 84% and an average customer confidence rating of 95.1%. Today, I announce a new system for the Mystery Shopper Index to become an independent survey that we will conduct among government entities. We will send quarterly reports featuring the results of the Mystery Shopper survey to every entity to help them develop and improve their services."