COVID-19: Dubai Shoppers Can Be Denied Entry To A Store For Not Following Safety Rules


The Dubai Economy (DED) announced on Wednesday that shops in Dubai can deny entry to customers for not complying with COVID-19 precautionary measures. 

Customers need to be informed by the shop about the safety measures, procedures and protocols from the moment they enter the premises. 

“Consumers should be alerted about the required precautions right from the moment they enter the business premises and their compliance ensured before they are served, in order to ensure proper consumer awareness and minimise instances of non-compliant consumers being denied of services,” the DED noted.

The Commercial Compliance and Consumer Protection (CCCP) Sector of the Dubai Economy continues to monitor commercial establishments to ensure their commitment to the precautionary measures. 

The DED added: “Establishments that don't implement the precautionary guidelines, such as physical distancing and the mandatory requirement for employees and consumers to wear masks, will face disciplinary action.”

“Dubai Economy will verify any consumer complaint related to denial of services by traders and examine the evidence submitted by traders on any consumer failing to adhere to the precautionary measures. The most important objective is to limit the spread of COVID-19 through full commitment to precautionary measures and protocols.” 

The DED fined four commercial establishments on Tuesday including two retail outlets, a pharmacy in Al Rigga and an exchange house in Al Muraqqabat, after employees were found not wearing face masks. 

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