RTA’s Bus On-Demand Service Receives High Customer Satisfaction Rate


Dubai’s ‘Bus On-Demand’ service has completed 84,009 trips since the launch of the service in February, according to the Roads and Transport Authority (RTA). 

Customers have rated the service 4.7 out of 5 points, proving its growing popularity among public transport users. The service currently covers Al Barsha 1 and Dubai Internet City. 

Following the success of the initial phase, the second phase of the service will be launching this month, despite challenges arising out of the COVID-19 pandemic. 

“The Bus On-Demand service is meant to support the first and last-mile strategy and involves operating on-demand minibuses within specific zones. The service is accessible via the Bus On-Demand App and is operated in districts where the demand for public transport is high,” said Adel Shakeri, Director of Planning and Business Development, RTA’s Public Transport Agency.

“Operating 84,009 journeys by five Mercedes Sprinter buses from February to this September is a testament to the importance of the service albeit the challenges of the coronavirus.”

The ‘Bus On-Demand’ service offers multiple advantages to certain customer categories due to route flexibility. It also helps in cutting operational costs, riders waiting time, wasted kilometres, and the movement of private vehicles within those areas.

Phase 2 of the service will cover more areas like International City, The Greens, and Dubai Silicon Oasis. 

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