Under the directives of His Highness Sheikh Mohamed bin Zayed Al Nahyan, President of the UAE, His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, announced a new UAE government framework to deploy artificial intelligence (AI) agents across 50% of government sectors.
The two-year plan will be implemented by redesigning government policies, processes, and procedures based on AI capabilities, and enabling smart systems to perform tasks proactively and accurately, thereby contributing to reducing operational costs, boosting productivity, and providing faster and more efficient services.
His Highness Sheikh Mohammed bin Rashid said, "AI is no longer a tool. It analyses, decides, executes, and improves in real time. It will become our executive partner to enhance services, accelerate decisions, and raise efficiency. This transformation has a clear timeline. Two years. Performance across government will be measured by speed of adoption, quality of implementation, and mastery of AI in redesigning government work."
A Phased Rollout
A phased implementation will be done across ministries and federal entities, which will then pave the way for wider rollout. Special attention is placed on developing national capabilities by training and empowering government employees to master generative artificial intelligence technologies and their applications.
The move to adopt AI across government operations builds on 20 years of digital transformation in the UAE’s government, from the early adoption of eGovernment and service digitalisation to mobile government and integrated systems such as the UAE Pass identity verification system to full-service redesign and integration, supported by programmes such as Government Services 2.0, which introduced proactive, data driven service delivery.
In 2017, the UAE became the first country in the world to appoint a Minister of State for Artificial Intelligence and launched the UAE Artificial Intelligence Strategy 2031 under the UAE Centennial 2071 vision. The establishment of the Ministry of Artificial Intelligence, Digital Economy and Remote Work Applications in 2020 further strengthened this direction.