Dubai’s Roads and Transport Authority (RTA) honoured 737 outstanding public bus drivers for consistently delivering exceptional results throughout 2025. The recognition reflects RTA’s firm commitment to enhancing the quality of public transport services and strengthening safety and quality standards in ways that contribute to customer happiness.
Marwan Al Zarooni, Director of Buses at RTA’s Public Transport Agency, said: “The initiative to honour outstanding public bus drivers reflects RTA’s commitment to achieving its strategic goals in health, safety, security, and customer happiness. It also supports the creation of a safe transport environment and the delivery of innovative and sustainable services that elevate the customer journey to world-class standards.”
Marwan Al Zarooni also added that drivers are assessed annually through a comprehensive evaluation system which includes traffic safety and security standards, adherence to rules and regulations, avoidance of traffic violations, service quality, driver conduct, customer complaints, and professional discipline.
Marwan Al Zarooni praised the high standards demonstrated by public bus drivers, affirming that their efforts had a direct impact on the record growth in ridership achieved in 2025. Public bus ridership reached 197.2 million, up 4.9% compared with 2024, marking the highest growth rate recorded in recent years and underscoring growing customer confidence in the public transport system.
The honoured drivers expressed their appreciation and pride at the recognition, affirming that the initiative serves as a strong incentive to sustain excellence and commitment while building on the results achieved.