Dubai Electricity and Water Authority (DEWA) has taken a major step by launching its official services and experience through ChatGPT.
With this milestone, DEWA becomes the first government entity and the first utility worldwide to offer its services through artificial intelligence (AI) platforms, moving beyond traditional websites and smart application models.
Through the ChatGPT platform, customers can efficiently access a range of services, including bill enquiries, account details, billing, EV charger locations, information on Customer Happiness Centre locations, working hours, and contact channels.
Additional services will be introduced gradually, in line with DEWA’s governance, security, and privacy framework.
His Excellency Saeed Al Tayer, Managing Director and Chief Executive Officer of Dubai Electricity and Water Authority, said, "The ‘AI Integration and Operating Services’ initiative is a pivotal step in our journey to reshape government services in the AI era, transitioning from traditional digital interaction models to a comprehensive service system integrated with global AI platforms. This enables direct access to DEWA’s services through intelligent interactive platforms, including natural conversational interfaces such as ChatGPT and multi-agent systems."