The Customers’ Happiness Factory aims to develop eight joint governmental services packages that revolve around the happiness of customers, simplifying procedures and slashing time, efforts and cost. The Emirates Programme for Excellence in Government Services is in charge of the project.
The eight packages include:
- "Package for new parents" facilitating the issuance of birth certificates and ids in only two steps,
- "My future package" for students studying overseas,
- "My experience" for job seekers,
- "My marriage" for newly-wed and aims to facilitate pre-nuptial procedures,
- "Emergency response package" dedicated to provide services in emergency cases,
- "Thank you package" for retirees.
- "My business package" is dedicated to business sector and aims to improve the competitiveness of the UAE
- "Sahala package", which simplify and regulate the employer-employee relationship.
Sheikh Mohammed wants government entities to be the best in the world in term of the services they provide within two years. Adding that he expects a comprehensive governmental movement based on the acquired experiences to develop their services through innovative ways.
"I will follow the progress myself, and we want double the efforts along with team work spirit which is represented by the UAE government. We want to celebrate together once the two years period is over and we achieved our target of being number one in the world in term of government services," His Highness said.