Dubai Electricity and Water Authority (DEWA) has launched the Transfer of Electricity and Water Service (‘Move To’ service), which allows all residential, commercial and industrial customers to transfer their current electricity and water accounts to their new location. Additionally, customers can transfer their deposit and data, when moving from one property to another, within Dubai, by submitting an Ejari contract, without the need to submit any additional documents, or visit DEWA offices.
The new service enables customers to deactivate electricity and water services within the existing premises, and activate electricity and water services for the new premises, through DEWA’s smart application, website, and Customer Happiness Centres. An automatic transfer order is created once an Ejari contract for the new premises is obtained through any of the real estate companies or typing offices approved by the Land Department.
The new service will save time and effort when moving to a new property without having to pay any new deposit, unless the amount in the current property is less than the deposit required for the new property.