As from 1st July, it is no longer possible to move to a new flat and have your tenancy contract attested by getting an Ejari (‘My Rent’ in Arabic) at a much later date, unless you want to live without electricity and water.
The new rule requires a tenancy contract to be attested first before you can get your electricity and water services.
The Dubai Electricity and Water Authority (Dewa) announced on Tuesday that attesting a tenancy contract will be mandatory for residents to get their electricity and water services activated starting from 1st July.
Residents are required to get their tenancy contracts attested at any of the 800 real estate offices approved by Dubai Land Department to avail of Dewa’s services. Though they do not have to visit Dewa’s customer happiness centres since the two agencies are now linked.
Once the Ejari is attested, the customer will receive a welcome message from Dewa via email and SMS, which will include the account and premise numbers, as well as a link to pay the security deposit.
Once the security deposit is paid online or by using any of the smart channels provided by Dewa, electricity and water services are activated.
Saeed Mohammad Al Tayer, Managing Director and CEO of Dewa, said the move supports Dewa’s efforts to achieve the vision of the Dubai Government to enhance transparency and improve efficiency in the government sector and adhere to the best international practices.
"Government departments in Dubai work to achieve the vision of His Highness Sheikh Mohammad Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to enhance integration among each other to unify procedures and save the time and effort needed to get government services,” Al Tayer said.
“At Dewa, we adopt this approach and work to link our services with other government departments to provide integrated smart services that enable customers to conduct their transactions, anytime anywhere. This saves their time and effort and achieves their happiness. This also minimises physical visits to government departments,” he added.
Electricity and water services in Dubai are activated as soon as Ejari contract is attested, without visiting #DEWA offices #DEWAnews— DEWA | Official Page (@DEWAOfficial) June 13, 2017
#DEWA has announced that effective 1 July 2017, attesting Ejari tenancy contract will be mandatory for getting electricity & water services pic.twitter.com/5QQXsB5yPy
— DEWA | Official Page (@DEWAOfficial) June 14, 2017